| Abstract | This has resulted in the growth of SMS based Question Answering (QA) services. |
| Abstract | In this work we present an automatic FAQ-based question answering system for SMS users. |
| Introduction | Most of these contact center based services and other regular services like “AQA 63336”1 by Issuebits Ltd, GTIP2 by AlienPant Ltd., “Tex-perts”3 by Number UK Ltd. and “ChaCha”4 use human agents to understand the SMS text and re-spond.U)these ShdS quefies.’The naune oftex-ting language, which often as a rule rather than exception, has misspellings, nonstandard abbreviations, transliterations, phonetic substitutions and omissions, makes it difficult to build automated question answering systems around SMS technology. |
| Introduction | Unlike other automatic question answering systems that focus on generating or searching answers, in a FAQ database the question and answers are already provided by an expert. |
| Introduction | In this paper we present a FAQ-based question answering system over a SMS interface. |
| Prior Work | The information retrieval based system treat question answering as an information retrieval problem. |
| Prior Work | In FAQ based question answering , where FAQ provide a ready made database of question-answer, the main task is to find the closest matching question to retrieve the relevant answer (Sneiders, 1999) (Song et al., 2007). |
| Prior Work | We address the challenges in building a FAQ-based question answering system over a SMS interface. |